Terms and Conditions

Product Quality

Each individual item is hand crafted and thoroughly inspected to ensure we are presenting you with the highest quality we are capable of producing. Though we work hard to keep each design as consistent as possible, the nature of hand crafted works and the material we use means that there may be some slight variation among products of the same design. This is unavoidable but a part of the charm that makes each product unique and special.

Repairs

Though we strive to provide perfection, to error is human and accidents can occur. Should any of our products be damaged on our account or through the shipping process, please contact us right away (timberalchemygaming@gmail.com) so we can remedy the situation for you.

Refunds and Returns

We understand that the universe is unpredictable and things are subject to change. For whatever the reason may be, if you wish to return a product we allow full refunds within 60 days of purchase.

Shipping Policy

It is important to us that our products get to you safely and as fast as possible. USPS is used whenever possible. As of now, we ship only within the continental United States. Please expect between 3-6 weeks for products to be shipped after order is completed. This may be subject to change upon volume of orders and we will give out proper notification if this happens.

Privacy Policy

We are committed to the privacy of our customers. This Privacy Policy applies to information collected through our websites and employees. All information collected is solely for the needs of the company and as such will not be shared with any third-party.

Timber Alchemy Gaming (TAG) collects and stores this information for processing your order, improving site functionality and marketing purposes. This may include items such as IP address, browsing history and order activity.

In the future, TAG may update this privacy policy to reflect unanticipated practices not outlined above. These changes will be posted to the website, and users are invited to occasionally review the Privacy Policy as we care for our customers and wish to keep them properly informed for rightful consent of retrieved data.